A new addition to our technical support – Welcome, Mikael!
Our team gained a new member in February when Mikael Mether joined our technical support. Mikael has now completed his onboarding, making this the perfect moment to officially introduce him to you as well. Going forward, Mikael’s role will involve supporting our customers in various situations related to using our services. He helps ensure that our customers receive assistance quickly whenever they need it.
Mikael’s path into the IT field was not entirely straightforward. He recalls that at one point he also considered a career as a sports instructor, as exercise and sports have been part of his life since childhood. He even has a competitive sports background: his trophy cabinet includes a Finnish Championship gold medal — read on to find out in which sport!
Ultimately, his interest in information technology and electronics led him to pursue studies in ICT. So far, he has gained work experience at major IT companies CGI and Telia, where he worked in roles including incident management. At Sympa, Mikael worked in customer support in a similar role to the one he now holds with us.
10 quick questions for Mikael
Describe yourself in three words:
Loyal, motivated, and “support”.
What excites you most about your new job:
The warm welcome, the new atmosphere, and the new processes, colleagues, and experiences.
The most important observation about One4all’s services since you started:
I’m used to a pure IT environment, so the real estate sector is completely new to me. It has been very interesting to see how the property industry can operate from an IT perspective.
What was the first customer issue you solved:
I got into action on my very first day. If I remember correctly, it was a contact regarding the configuration of the booking system. It was a great feeling as I had only been in the company for a few hours and had already solved my first task.
What kind of feedback from a customer makes your workday especially good:
Even a simple ‘thank you’ goes a long way. Positive feedback is always welcome, but especially when a task has been complicated and I’ve spent an hour or two solving it, and at the end the customer thanks me.
Something you value in a workplace community:
Teamwork, a fair-play mentality, and openness.
Will we find you on a break with a cup of coffee or tea:
Definitely coffee — with milk.
One thing people might not immediately guess about you:
I’m a Finnish Championship winner in squash.
In your free time you’ll often find me:
Spending time with my children. You might also spot me playing frisbee golf.
Finish the sentence: A great customer experience is created when…
…the customer immediately feels heard and senses that we are ready to help them. It’s important that the customer knows they can contact us anytime. We are here for them.
Once again, a very warm welcome to the team, Mikael!