The One4all resident app can be customized to meet your needs
Avain Asunnot and Setlementtiasunnot wanted to offer their residents a smoother everyday experience through a dedicated digital housing service platform. One4all customized resident apps tailored to their needs, resulting in the creation of Kotiavain and Kerro. These apps bring together the most essential housing services, such as communication and shared space bookings. Below, read about Avain Asunnot’s and Setlementtiasunnot’s experiences with their resident apps.
Case: Avain Asunnot
Challenge: Avain Asunnot previously relied on property-specific websites, which were cumbersome and difficult to maintain, given that there are over 360 completed properties and about 20 new ones under construction. The sites were also inconvenient for residents to use and lacked several desired features. Residents wanted easily accessible services and up-to-date information related to their housing.
“We realized we needed a service where we could centralize all resident communication and which could also serve as a kind of hub for all our housing services,” says Elias Kiviranta, Sales and Marketing Director at Avain Asunnot.
Solution: Avain Asunnot centralized its resident communications into a single digital service and, in April 2023, launched One4all’s housing service platform under the name Kotiavain, implementing it across all properties. At the same time, Avain Asunnot discontinued all its property-specific websites.
Result: Through Kotiavain, residents can now easily view and read up-to-date announcements, messages from property management and maintenance, and posts from resident committees via the app or a web browser. For right-of-occupancy (ASO) residents in particular, access to statutory reports and documents is especially important. Different resident groups have slightly different views and functions in the app, but the overall service experience is consistent across the board. In some properties, Kotiavain also includes a digital booking calendar for reserving shared spaces and services.
Read the article: Avain Asunnot launched One4all’s living as a service platform as Kotiavain
Case: Setlementtiasunnot
Challenge: Setlementtiasunnot wanted to provide residents with the option of managing housing-related matters easily through a digital channel. The idea was to give residents the freedom to choose whether to handle matters digitally or face-to-face.
Solution: The Kerro resident app was launched as a versatile service channel for residents. The app was developed in joint workshops with both staff and residents to ensure it met Setlementtiasunnot’s needs. For residents, all various backend systems are presented through a single service platform: even if multiple service providers are involved, the resident interacts only with Kerro. In addition to resident communications, the platform features a digital booking calendar and integrated access management. In many buildings, paid sauna reservations have also been introduced, which has made saunas more widely used and reduced unnecessary heating.
Result: The information flow through the app benefits both residents and Setlementtiasunnot. Having real-time information allows Setlementtiasunnot to respond to situations quickly and proactively, which results in smoother daily life and higher resident satisfaction. With services available in a pocket-sized app, even handling sensitive matters like rent payments has become easier for residents.
Property managers have also seen their work simplified significantly now that all spaces are managed in the same system. The ability to book shared spaces electronically has had another major benefit: vandalism and messes have decreased, as access to spaces such as the billiard room, gym, workshop, and resident lounge is based on reservations and entry is only possible with a PIN code.
Read the article: Resident app as a service channel at Setlementtiasunnot
This article is an ai-generated translation of the original article in Finnish.
