Digital services empower property managers
The role of a property manager is multifaceted, but resident communication and managing common space bookings often come with unique challenges. Manual processes consume significant time and resources, but digital solutions can transform the work experience. Below, property managers from Kiinteistötahkola and Trio Isännöinti share their experiences with digital services.
Case Kiinteistö Tahkola & Casa Urbana housing company
Challenge: Effective property management communication must be quick and efficient, especially during exceptional situations. At the same time, management requires powerful tools to streamline communication without consuming excessive resources. Casa Urbana, managed by Kiinteistötahkola, has an unusually high number of bookable shared spaces, including a guest room, two sauna areas, a fireplace room, a terrace, parking spaces, and laundry facilities. With residents actively making bookings, using a traditional booking system would require constant physical visits and a lot of manual work from the property manager.
Solution: Casa Urbana utilizes a resident application and digital notice board for communication, alongside a digital booking system for common space bookings.
Result: “The biggest advantage of digitalization is its simplicity—for both the property manager and the resident,” says property manager Mika Rautio. Instead of visiting a space to book it via a paper calendar, residents can make bookings through the resident app from anywhere, at any time. They always have access to up-to-date booking information without needing to call or email maintenance or property management.
“Residents can book paid spaces according to their own schedules and needs, and the property manager doesn’t need to be involved at all,” Rautio explains. “If I had to handle these bookings and billing manually, it would be a massive task.” Rautio also praises the digital notice board, describing it as a polished business card for the property that enhances its overall appeal. “The property’s image value improves when visitors pass through the staircase to reach the apartments,” Rautio notes.
Read the article: Pioneering Modern Living with Advanced Digital Solutions – Case As Oy Helsingin Casa Urbana
Case Trio Isännöinti
Challenge: Previously, resident communication was cumbersome: a bulletin was created on a computer, printed, and then a maintenance worker was called to pick it up. From there, the maintenance worker would drive to the sites and distribute the bulletin to the building notice board or individual apartments—or both. This process incurred significant costs. Additionally, residents increasingly expect modern communication solutions. “The majority of residents expect and prefer modern solutions, so it’s crucial to offer them,” says Trio Isännöinti’s Administrative Manager Annika Virkkala.
Solution: Since the summer of 2023, Trio Isännöinti has been using One4all’s digital housing services in the properties they manage. They employ digital notice boards, and in some properties the resident application is also in use. One property has even implemented a digital booking system
Result: Digitalization has enhanced communication for Trio Isännöinti. Bulletins are now shared more easily without the need to assess whether an issue is “significant enough” to warrant communication. “You no longer have to ask the board for approval before sharing something. By the time you would get permission, the notice is already created and visible to everyone on the digital notice boards,” says Virkkala. Trio Isännöinti’s experience shows that residents using digital housing services are more satisfied.
“Efficiency, time savings, improved service quality through enhanced communication, and cost savings—these are the reasons why I would recommend digital services to other property managers and housing companies,” summarizes Trio Isännöinti’s CEO Henri Kauhala.
Read the article: Demand for Digital Housing Services Is Growing – Trio Isännöinti
This article is an ai-generated translation of the original article in Finnish.