YIT invests in enhancing the housing experience through digital means
YIT invests in enhancing the housing experience through digital means. They aim to offer their residents a comprehensive and high-quality living experience by leveraging digital technology. We interviewed Jukka Hyvärinen, YIT’s Development Manager for digital functions, on the benefits of digitalisation and the integration of One4all’s services to YIT’s digital service offerings.
YIT has utilised digitalisation since 2014 with the introduction of the YIT Plus housing service portal. This platform is extensively used throughout the construction phase and residency period.
From the outset, digitalisation is integral to YIT’s customer journey. The “Kotipolku” concept immediately engages homeowners with digital communication and the YIT Plus service. Fresh homeowners can track their new home’s construction progress through updates and images.
Value in integrating existing services such One4all booking
During residency, YIT Plus evolves into a hub for all housing-related communication, information, and documents. It also incorporates third-party services like One4all’s reservation system, enhancing the service ecosystem.
YIT recognises the value of leveraging third-party expertise to enhance their offerings. By integrating services like One4all’s reservation system, YIT can provide comprehensive services without diverting resources from their core operations.
Multiple advantages of one platform
For users, the benefit lies in accessing all housing-related services from a single platform, eliminating the need for multiple logins. Booking facilities via YIT Plus also streamlines communication and integrates essential messages into residents’ daily routines.
Reservation systems not only benefit users but also streamline administrative tasks. They offer flexibility in scheduling, ensuring fair allocation of resources among residents. Additionally, security is enhanced as reservations guarantee exclusive access to facilities, reducing the risk of misuse.
Digital notice boards strengthen resident communication
In addition to YIT Plus, One4all’s digital notice boards in stairwells provide another channel for communicating with residents. This multi-channel approach ensures information reaches all residents, including those less inclined to engage with digital platforms.
In neighbourhood projects, shared facilities are carefully planned to cater to diverse needs, promoting community engagement. Reservation systems allow external users to book facilities, further maximising their utilisation and fostering a sense of community.
Digital services to play a significant role in housing experiences
Jukka foresees a future where digitalisation continues to play a significant role in enhancing living experiences. He anticipates growth in the sharing economy among residents, supported by digital services. Interoperability between programs is expected to streamline management and improve overall convenience for residents.
This article is an AI generated summary of the original Finnish article.