The residential experience of Kojamo’s Lumo One skyscraper is being developed in collaboration with residents
Lumo One is Kojamo’s flagship property, where residents literally live above the everyday: the building rises over 120 meters, making it the tallest rental housing in Finland. How does everyday living work in this unique skyscraper with nearly 300 apartments?
According to Lauri Peltonen, Director of Customer Experience and Services at Kojamo, the key to a high-quality living experience is resident-centricity. The living experience is not left to develop on its own, but is actively developed by exploring the needs and desires of residents.
“Digitalization is increasingly a desire of residents. They use many digital services in their daily lives and want digitalization to extend to housing services as well. We have listened to residents and invested in digital development so that residents can handle all housing-related matters digitally if they wish.”
(Article picture: Lumo-kodit)
One4all contributes to creating the living experience of Lumo One skyscraper
Residents’ desires for digitalization have been taken into account when planning the services of the skyscraper. The property utilizes One4all’s digital housing services, primarily focusing on functionality and convenience for residents in their daily lives.
“A digital platform provides seamlessness to ensure that everyday living functions smoothly. A cohesive system ensures that all housing services are synchronized, providing all parties—customer service, property management, maintenance, and residents—with up-to-date information, minimizing disruptions,” says Lauri.
Digital services provide ease and flexibility in residents’ daily lives
Lauri notes that the hectic pace of life is reflected in residents’ expectations, and Lumo One residents are no exception. Residents particularly seek convenience and flexibility in their dealings.
“They want to address matters as they come to mind. Therefore, it’s important that a resident can, for example, check a digital booking calendar while at a cafe to see if tomorrow’s sauna night is available. They can see the current booking status immediately and receive confirmation instantly—without waiting for maintenance or property management to first check if the sauna is available and then send an email to the resident.”
According to Lauri, having to reserve the sauna through one form and the laundry room through a list taped to a door is no longer in line with the current living experience. The property manager of Lumo One, Oskari Salminen, agrees. A high-quality living experience wouldn’t extend to housing services if residents had to physically visit to check the availability of common spaces.
“The ease of living is emphasized when residents can conveniently check the booking calendar from the comfort of their own couch, without having to navigate to the common area to peruse a reservation book and be disappointed if the desired slot is already taken.”
Automation enables smooth user experiences and more environmentally friendly implementation
The user experience of shared facilities at Lumo One has been meticulously refined to ensure that residents find the spaces easy and enjoyable to use. The implementation of One4all’s digital booking calendar with additional services has facilitated automation of services, which has been utilized in payment for reservations and access control:
- Residents pay for their reserved slots at the time of booking, eliminating the need for subsequent billing.
- Access control linked to reservations ensures residents’ safety: unauthorized individuals cannot enter reserved areas during the reservation period.
- Additionally, sauna calendars are integrated with heater relay control, which activates the sauna heater according to reservations. If a reserved slot is canceled, the heater does not unnecessarily warm up.
Lauri explains that the sauna relay control has been found to be effective in several ways.
“Firstly, it’s an ecological solution. Heaters don’t need to be heated unnecessarily, saving energy and costs. Relay control also enables residents to make flexible one-time bookings, as not everyone wants to commit to a recurring slot. With the traditional method, heaters would be on for a fixed time, and individual bookings wouldn’t have been possible outside those times. Thanks to relay control, we’ve been able to meet residents’ requests for one-time bookings.”
Spaces are enjoyable to use when booking them is made easy. Data also shows that the solution works. According to Lauri, Lumo One communal spaces have been reserved over 10,000 times since the move-in in September.
The digitalization and automation of services also ease property management
Oskari, responsible for the everyday smoothness of over 400 Lumo One residents, says that the digitalization of housing services has made his job as a property manager easier.
“Digital housing services not only streamline residents’ everyday lives but also provide an excellent addition and assistance in my work. I definitely advocate for the automation of services and digital systems.”
According to Oskari, managing communal spaces in a property as large as the Lumo One skyscraper would be very laborious without One4all’s digital booking calendar.
“With five washing machines, two dryers, two saunas, and a party room, reservations could easily get mixed up in a paper booking book, and resolving the mess would be extremely difficult. The digital booking calendar is clear, and mistakes practically cannot occur.
Another significant advantage is the consideration of privacy. In a digital booking calendar, all information can be hidden, whereas in a paper calendar, the information is visible to everyone,” notes Oskari.
Positive experiences from collaborating with One4all
Lumo One is just one of Kojamo’s 23 properties utilizing One4all services. Kojamo has gained experience in the scalability of services.
“With One4all’s solution, the experience is always consistent, even though properties differ, for example, in terms of communal spaces. The solution has been flexible and easily adaptable to any property, whether new developments or existing ones,” praises Lauri.
Oskari also expresses satisfaction with the collaboration and digital services.
“The collaboration with One4all has been seamless. The services are easy to use, and now that they’ve become familiar to residents, everything runs smoothly, with hardly any inquiries from residents except for exceptional situations regarding reservations.”
Digital services will be emphasized in future living
Lumo One skyscraper offers modern urban living at its finest, but what direction will housing take in the future? Lauri has a clear vision: the importance of digital solutions will continue to grow. One example he highlights is a new way to utilize spaces.
“In buildings close to each other geographically, not all of them need to have the same facilities. For example, residents from three buildings can use facilities interchangeably through digital services. This allows for more efficient use of spaces, providing residents with a broader range of facilities.
The future requires solutions that are developed collaboratively.”
This article is an ai-generated translation of the original article in Finnish.