Toivo Group offers high-quality resident experiences through the One4all housing service platform
Toivo Group is a bold trailblazer seeking to transform the industry and distinguish itself through its unique operations. The desire to provide Finland’s finest resident experiences inspired Toivo to seek services for its residents that align with Toivo’s modern operations. The solution was digitalization.
“We are a new player in the industry, and for us, being a pioneer also means being a digital operator. This must be reflected in our services,” says Iida Koivukoski, who works at Toivo in the renting and management services.
Iida’s main task is to ensure that everything is in order at Toivo’s properties and with its residents, which is why active development work is an integral part of Iida’s workdays. Iida also serves as the team leader for Toivo’s Asuntomestarit.
Good experiences with adapting One4all’s housing service platform to Toivo’s needs
Toivo’s properties are not identical, so it is clear that the same solution does not fit all properties. Customizability of services on a property-by-property basis is important to Toivo.
“We have been very satisfied with digital communication and housing services. When we explored service providers in the industry, we found that One4all’s service range was the most comprehensive. We did not get equivalent access control and payment services from other service providers.
The services are agile in a nutshell. We have never encountered a situation where a solution could not be found. We have always received property-specific solutions tailored to our individual needs.
It has also been valuable to note that customers are not sold a pig in a poke, but things are done in a customer-centric manner and in our best interest. If something we plan does not work, it is always communicated honestly and openly,” praises Iida.
In addition to building apartments, Toivo also builds resident experiences
Communication and housing services are essential parts of the resident experience at Toivo. However, traditional condominium announcements on bulletin boards did not seem like the right approach for a modern company.
“It is paramount to us that our communication is always up to date and residents do not receive outdated information; hence, our choice is digitalization. Digital channels also save employees’ time because they can update information on digital notice boards and resident applications quickly and remotely,” says Iida, delightedly.
She has noticed that digital communication also reaches residents. “You can tell because residents start to inquire if there is no notice on the lobby screen for some reason.”
“If we did not use digital resident communication services, informing residents would be less frequent. We want to be a forward-thinking company and utilize evolving digital solutions,” Iida says.
Flexible services enable meeting residents’ wishes
Resident satisfaction is at the core of Toivo’s operations. Therefore, residents’ needs and wishes are carefully listened to, and operations are developed with residents in mind. The main purpose of services is to facilitate residents’ daily lives and improve living comfort.
One4all’s housing services are used in Toivo’s properties for various purposes, such as booking common areas, payments, access control, and heating saunas. Residents’ daily lives are made easier when they can conveniently book, for example, the laundry room, club room, and sauna through a digital booking calendar.
Toivo especially appreciates the flexibility offered by digital housing services, which enables meeting residents’ wishes.
“At first, there was no possibility to book individual sauna shifts in our properties, and residents inquired about it. When we enabled booking individual shifts in the calendar, residents have been satisfied and given us positive feedback. In addition to individual shifts, we also have regular sauna shifts,” says Iida.
“We have also enabled sauna bookings for users outside the condominium association. Access control works conveniently through the iLOQ locking interface, making it easy for external individuals to access the space during the reserved time. Access control also provides security for residents because access is only possible during reserved times.”
Toivo has invested in making the use of all common areas as easy as possible, whether it’s using outdoor furniture or booking a sauna through a digital booking calendar.
Standardizing the appearance is an essential part of building the brand
Toivo has a strong brand of its own, which it wants to actively showcase. Therefore, Toivo’s brand colors were incorporated into the mobile resident app available to residents, ensuring brand consistency across different channels.
“This is a significant detail for us. It feels like One4all wants to collaborate closely with us and help us showcase the Toivo brand.”
An easy-to-use system enables quick implementation
For Iida and other Asuntomestarit, it is important that system usage is smooth and does not consume unnecessary time.
“I immediately guide new Asuntomestarit on how to use the management system because it is so easy and straightforward. After that, they usually don’t have any questions about the system because it is so user-friendly.”
Iida also praises One4all’s proactive customer service.
“We always receive help quickly in every situation, and communication is easy. We just agreed to have regular meetings where we discuss current issues together. We have also had so-called ‘triangular negotiations’ involving us, the developer, and a representative from One4all. These meetings have been very effective.”
Iida also highlights another example of smooth interaction.
“Support called just a few days ago to ask how things are going. It’s really nice to see that customers are genuinely taken care of.”
Collaboration with One4all will continue in the future
Toivo appreciates the fact that all digital communication and housing services can be obtained from the same service provider.
“In my experience, the versatility of services is clearly One4all’s competitive advantage. The comprehensiveness of services makes things so easy for us that we will continue to choose them in the future,” says Iida.
Toivo is a Finnish company specialized in real estate development and ownership, with a mission to transform real estate value chains and establish a distinctive business model. Toivo aims to offer Finland’s finest rental homes and resident experiences.
This article is an ai-generated translation of the original article in Finnish.